Refund and Returns Policy

Last Updated: 4th August 2025

1. Our Commitment

We want you to be happy with every purchase on 4THESESH. If something isn’t right, we’ll help you resolve it quickly, fairly, and transparently.

2. Eligibility

Custom & Made-to-Order Items:
Most products on 4THESESH are made-to-order and/or custom printed, including apparel, accessories, and merchandise fulfilled by Printful.
Custom and personalised items are non-returnable and non-refundable, except in the case of defects, damage, or production errors.
Other Products:
Non-custom, non-personalised items may be eligible for return or exchange. See product description for eligibility.

3. What Can Be Returned or Exchanged

You may request a refund, return, or exchange if:

Your order arrives misprinted, damaged, or defective
You receive the wrong item or size (if different from your order)
Your order is lost in transit (no delivery after 30 days from the estimated delivery date)

4. What Cannot Be Returned

We cannot accept returns or exchanges for:

Items that are custom-made, personalised, or made to order (unless faulty)
Sealed items unsealed after delivery, or items unsuitable for return due to health or hygiene reasons (e.g., face masks)
Items returned more than 30 days after delivery
Items that have been used, worn, washed, or altered

5. Timeframes

Damaged/Defective/Misprinted Items:
Contact us within 30 days of receiving your order to report the issue.
Lost Orders:
Contact us within 30 days of the estimated delivery date.
Returns sent to Printful facilities must be received within the 30-day window.

6. How to Request a Return, Refund, or Exchange

Step 1: Email [support@4thesesh.com] (or use our Contact Form) with:

Your order number
Photos and a description of the issue (if item is damaged/incorrect)
Details of what you’d like (refund, replacement, or exchange)

Step 2:
We will review your request, verify eligibility, and provide you with further instructions (including return address if applicable).

Step 3:
If a return is authorised, you will receive a return shipping label or address.
Returns are processed by Printful and must be sent to their facility, unless otherwise specified.

7. Refunds

Approved refunds will be processed to your original payment method once the returned item is received and inspected.
You will be notified by email when your refund is issued.
Refunds are typically processed within 7 working days of approval.

8. Exchanges

Where possible, we will offer a replacement or exchange for eligible items (e.g., misprint or size error).
For size exchanges not due to an error, a new order must be placed at your expense (unless otherwise stated).

9. Return Shipping

If your item is faulty, damaged, or incorrect, return shipping costs are covered by us.
If returning for other reasons, you may be responsible for return shipping.

10. Additional Notes

Unclaimed Parcels: If a parcel is returned to Printful as unclaimed or due to incorrect address, you may be liable for reshipping costs.
Unclaimed returns are donated to charity after 30 days.
Refunds for buyer’s remorse are not offered, in line with Printful and UK distance selling regulations for custom goods.
EU/UK Consumer Rights:
As per Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to your specification or clearly personalised, or for sealed goods unsealed after delivery.

11. Questions & Contact

If you have any questions about this policy or your order, contact us at [support@4thesesh.com] or use our Contact Form.

Summary Table

Issue	Action Allowed	Window to Claim	Who Pays Return Shipping?
Misprint/Damage/Defect	Refund/Exchange	30 days	4THESESH/Printful (covered)
Wrong item/size	Refund/Exchange	30 days	4THESESH/Printful (covered)
Lost in transit	Refund/Resend	30 days	Not applicable
Custom/Personalised	No return/refund*	—	Not applicable
Buyer’s Remorse	Not eligible	—	Not applicable
Unclaimed/Bad address	Reship at cost	30 days	Customer (if reshipped)

*Except in case of fault, damage, or production error.